Privacy Policy

Who we are:

Our website address is


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

 Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who do we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights do you have over your data?

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where do we send your data?

Visitor comments may be checked through an automated spam detection service.

Complaints Policy

ARC Fitness is committed to providing the highest standard of services and support to our clients and community members. We understand that, at times, concerns or complaints may arise regarding our services or interactions. This policy outlines the procedure for raising and addressing such concerns.

This policy applies to all clients, participants, volunteers, and stakeholders of ARC Fitness who wish to express concerns or make a complaint about our services, programs, staff, or any aspect of our organisation.

Definition of a Complaint
A complaint is defined as an expression of dissatisfaction with any aspect of ARC Fitness’s services, operations, or conduct.

Complaints Procedure
Informal Resolution: We encourage individuals to first attempt to resolve concerns or issues informally by discussing them with the relevant staff member, supervisor, or ARC representative. Most issues can be resolved promptly through this approach.

Formal Complaint: If the concern remains unresolved or if the complainant is uncomfortable with an informal resolution, they may submit a formal complaint. This can be done by sending an email to or writing a letter to us. The complaint should include details of the issue, relevant dates, names of individuals involved, and any supporting documentation.

Acknowledgement: Upon receiving a formal complaint, ARC Fitness will acknowledge it within 3-5 working days, confirming receipt and outlining the expected timeline for resolution.

Investigation: We will conduct a thorough and impartial investigation into the complaint, involving relevant parties as necessary.

Response: ARC Fitness will provide a written response to the complainant after completing the investigation. This response will include the findings, any actions taken or planned, and information on how to escalate the complaint if necessary.

ARC Fitness will treat all complaints with utmost confidentiality, sharing information only with those directly involved in the resolution process.

ARC Fitness is committed to ensuring that complainants are not subjected to any form of retaliation or discrimination as a result of raising a concern or making a complaint.

Continuous Improvement
We view complaints as an opportunity for improvement. All complaints will be reviewed periodically to identify trends, common issues, and areas for enhancement in our services and operations.

Contact Information
For any complaints, concerns, or questions related to this policy, please contact ARC Fitness at or call 07510 475549

Review and Revision
This policy will be reviewed annually and updated as necessary to ensure its effectiveness and compliance with relevant regulations and best practices.